Track What Matters Helps TLC Track Payroll
In a previous article on TLC School Transportation, a transportation provider for special-needs children, we mentioned how GPS tracking enables TLC to give accurate arrival estimates to parents, settle disputes over time waiting for the bus and so forth. And as it turns out, we’ve also helped the company get a better grip on its payroll.
“It’s an issue that comes every Monday, when we handle employee payroll,” says the company’s GPS fleet manager, Jackie Beauvais. “Our employees claim X number of hours, and if we weren’t able to compare those numbers against the reports generated by Track What Matters, we’d simply have to take their word for it. But the fact that we can see exactly how active our drivers were during the workweek ensures that we process our payroll as accurately as possible — and the fact that our drivers know helps keep them honest.”
The systems appears to work flawlessly in resolving payroll uncertainties, as far as Beauvais can tell: “I’m not involved in payroll myself, but I receive a payroll report every week, so if there was a problem I’d hear about it.”
Beauvais adds that a variety of competitors have made efforts to get TLC to switch GPS providers without success. “There’s always somebody trying to woo us away from Track What Matters,” she says. “That’s the nature of every business, of course — companies are always trying to tempt you to switch. If there’s one single thing that keeps us from doing that, I’d say it’s the quality of customer service we get from Track What Matters. Mike is always there to answer any questions or address any issues we might have, and that’s a very valuable point in their favor. So we’ve become happily set in our ways!”

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