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GPS Tracking FAQ

GPS Tracking Frequently Asked Questions

1. What is GPS Tracking?
2. What is GeoFencing?
3. What are GPS tracking alerts?
4. What reports are available?
5. Where does Track What Matters GPS tracking system work?
6. What GPS tracking software requirements are there to use the Track What Matters service?
7. How do I add vehicles to my account?
8. How do I contact Customer Support?
9. How do I use the Track What Matters service?
10. How do I run reports of the vehicles I have been tracking?
11. Will Track What Matters lower my insurance rate?
12. Do I have to tell my employees that I have a fleet tracking device installed?

What is GPS Tracking?

Along with our GPS Tracking System, our tracking devices use the Global Positioning System to determine the precise location of a vehicles, high-value assets, or personnel. The position is recorded at regular intervals and is transmitted to a central database using a cellular (GPRS) modem or satellite based modem embedded in the unit. This technology allows the location to be displayed on a map in real-time or over a span of time in the tracking and management system.

What is GeoFencing?

A GeoFence allows a customer to define a virtual geographical area to ensure vehicles or assets do not go outside or into a pre-determined area. If a designated boundary is crossed, the customer will receive a notification or alert that can be delivered via email or text. GeoFencing provides greater control for people who are tracking vehicles, assets, or personnel. Whether there is a specific route or areas that are “off limits” for safety purposes, GeoFencing provides peace-of-mind that the GPS tracking devices are showing your vehicles, assets, or personnel are where they should be at all times.

What are GPS tracking alerts?

GPS tracking alerts are unique limits that a customer can set up for their tracked vehicle or asset. When the limit is broken, an email or text message is sent to the customer. If a speed limit or a GeoFence, for example, is broken, the customer will be notified. Depending on which GPS tracking system or service plan the customer chooses, they will be alerted to these types of occurrences 30 times per month, 60 times per month or 200 times per month. A customer will always be allowed to get more “alerts” per month by paying an additional $0.25 per alert that goes beyond the current plan they are subscribed to.

What reports are available?

Track What Matters customers can run as many reports as they’d like, with the option to have them automated by our stellar in-house support team. You choose what reports you would like and when, and we take care of the rest. Our GPS Tracking & Management System provides the metrics to run the following reports:

  • Speed, Idle, & Stops Reports
  • After-Hours Location Reports
  • Asset Report
  • Battery Status Report
  • Exceptions Report
  • Hours of Operation Report
  • Landmark Stops
  • Mileage & Miles by State Reports
  • History & Service Reports
  • Trips & Switches Reports

Where does Track What Matters GPS tracking system work?

The Online GPS Tracking System can be accessed from any computer in the world with an Internet connection.

What are the GPS tracking software requirements to use the service?

a. A computer capable of running the current version of any of these web browsers: Internet Explorer 6.0, FireFox 2.0, Safari 2.0

How many vehicles or assets can I track at one time?

Track What Matters GPS Fleet & Asset Tracking & Management System does not have a limit as to how many vehicles or assets you can track at once. However, if a customer is looking to purchase more than 5 GPS tracking devices at a time, we can offer them bulk pricing.

How do I contact Customer Support?

Customer Support can be reached via email or 1-800-293-0420.

How do I use the Track What Matters service?

When you purchase your GPS Tracking Devices, one of our representatives will set-up your account and walk you through how to use the tracking system. At that time, we will answer any questions you have. Of course, if questions come up after that, we are always available to take your call and answer your questions.

How do I run reports of the vehicles/assets I have been tracking?

Once a new account has been created, you simply log into your account and click on the “Reports” tab. From here you can choose from the list of reports to run. If you would like to set-up automated reports to be emailed to you each week/month/quarter, our customer support team can customize those features for you.

Will Track What Matters lower my insurance rate?

Depending on the insurance company, a discount may be available for Anti-Theft devices which the Track What Matters service can qualify as. Ask your insurance agent or carrier to see if they provide an anti-theft device discount. Click here to see some of the Insurance Companies are offering discounts for using GPS tracking systems & devices.

Do I have to tell my employees that I have a GPS fleet tracking device installed?

Employers who own their vehicles have a right to monitor their property. GPS Vehicle Tracking is very similar to cameras and other monitoring devices that are commonly used by employers.
Insurance Companies and Anti-Theft Device Discounts
Insurance Companies Offering Anti-Theft Device Discounts*

  • AAA Insurance
  • Liberty Mutual
  • AIG Insurance
  • Mercury Insurance
  • Allstate Insurance (CA, TX, NY, FL)
  • Nationwide Insurance (CA)
  • ALFA Insurance (AL)
  • Progressive Insurance
  • Farmers Insurance
  • Safeco Insurance
  • Fireman’s Fund
  • USAA Insurance
  • 21st Century Insurance
  • Georgia Farm Bureau Insurance (GA)

States with Mandated Anti-theft Device Discounts**

  • Illinois
  • New Mexico
  • Kentucky
  • New York
  • Louisiana
  • Pennsylvania
  • Massachusetts
  • Rhode Island
  • Minnesota
  • Texas
  • New Jersey

* Discount percentages usually apply to comprehensive coverage and vary by state. Each insurance carrier has its own underwriting guidelines and not all applicants will qualify.
** As reported by the National Association of Insurance Commissioners. Discount percentages vary by state. Each insurance carrier has its own underwriting guidelines and not all applicants will qualify.